FAQ

Where do you ship?

We ship to the United States only. Standard shipping is free on every order.

How long will my order take?

Orders are processed in 1–3 business days. Most orders arrive within 5–12 business days after that; some items ship from overseas warehouses and can take 10–20 business days. Delivery times are estimates and can be longer during holidays or carrier delays.

How do I track my order?

When your order ships, we email you a tracking number and link. If you haven't received it within 5 business days of ordering, contact us and we'll send it to you.

Why might my order arrive in more than one package?

We work with several supplier warehouses, so items in the same order can ship separately and arrive on different days.

My item arrived damaged, defective or wrong. What do I do?

Email us within 7 days of delivery with your order number and photos of the issue. We'll send a free replacement, or a full refund if a replacement isn't available. You don't need to send the item back unless we ask. See our Refund Policy.

Can I return an item I no longer want?

We don't accept returns of used or unwanted items. Please check product details and sizes before ordering, and contact us with any questions.

Can I cancel my order?

Yes, until it ships. Contact us as soon as possible and we'll cancel it and refund you in full.

My package hasn't arrived.

If tracking shows no movement for 30 days, or your package is marked delivered but you didn't receive it, contact us and we'll reship or refund your order.

When will I get my refund?

Approved refunds go back to your original payment method within 5–10 business days.

Which payment methods do you accept?

Major credit and debit cards, Shop Pay, Apple Pay, Google Pay and PayPal, processed securely through Shopify checkout.

How can I contact you?

Email support@dabyz.com, call +1 (346) 269-7389 (Monday–Friday, 9 AM–5 PM Central), or use our contact form. We reply within 1 business day.